TradePals

PoolPal Terms of Service

Effective date: April 9, 2026

These Terms of Service ("Terms") are a binding agreement between you and TradePals, LLC ("TradePals," "we," "our," or "us"), a Texas limited liability company located in Bexar County, Texas. They govern your use of the PoolPal mobile application and the PoolPal sections of tradepals.net (together, the "Service"). By creating an account or using PoolPal you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use PoolPal. By using the Service you represent that you meet this requirement and have the legal capacity to enter into these Terms.

2. Your account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@tradepals.net if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms.

3. Subscriptions and billing

PoolPal offers paid subscriptions purchased through Apple's App Store. The following terms apply to all subscriptions:

  • Payment is charged to your Apple ID at confirmation of purchase.
  • Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
  • Your account will be charged for renewal within 24 hours prior to the end of the current period at the price of the selected plan.
  • You can manage and cancel subscriptions in your Apple ID account settings (Settings → your name → Subscriptions → PoolPal). Cancellation takes effect at the end of the current billing period.
  • No refunds are provided for partial subscription periods, except where required by law or by Apple's refund policy.
  • Prices may change with reasonable notice; continued use after a price change constitutes acceptance.

TradePals does not directly process or store payment card details. All billing is handled by Apple.

4. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Reverse engineer, decompile, or attempt to extract source code from the Service.
  • Scrape, harvest, or mass-download content from the Service.
  • Resell, sublicense, or commercially exploit the Service without our written permission.
  • Interfere with or disrupt the Service, its security, or other users' use of it.
  • Upload content that is illegal, infringes intellectual property rights, or contains malware.
  • Misrepresent yourself or impersonate others.

5. AI features and important disclaimer

PoolPal uses AI to analyze pool/spa photos, suggest troubleshooting steps, and provide reference information. AI output is provided for informational purposes only and is not a substitute for professional judgment.

Specifically, you understand and agree that:

  • PoolPal analyzes visual conditions only. It is NOT a substitute for professional water testing equipment (Taylor K-2005/K-2006, FAS-DPD test kits), nor for the judgment of a licensed pool contractor, Certified Pool Operator (CPO), or health inspector.
  • AI analysis can be incomplete, inaccurate, or wrong. You are solely responsible for verifying any AI-suggested diagnosis against actual water test results, equipment manufacturer specifications, applicable codes (APSP/ICC, NSF/ANSI 50, state/county health codes), and your contract's requirements.
  • You must not rely on PoolPal as the sole basis for chemical treatment decisions, equipment replacement, or any action affecting public health or safety.
  • Certification prep content is intended as study material only and does not guarantee passing any certification exam or qualify you for any certification (CPO, AFO, PHTA CST, CPI, or otherwise).

6. Intellectual property

TradePals owns the PoolPal application, its content (other than user-submitted content), trademarks, logos, and the underlying technology. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You retain ownership of content you upload (such as pool photos). By uploading content, you grant TradePals a worldwide, royalty-free license to host, process, transmit, and display that content solely to provide the Service to you.

7. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

8. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TRADEPALS, LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, EQUIPMENT DAMAGE, WATER CHEMISTRY ISSUES, OR OTHER LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions our liability is limited to the greatest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless TradePals, LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) any decision or work product you produced in reliance on the Service.

10. Termination

You may stop using the Service at any time and may delete your account by emailing support@tradepals.net. We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, to us, or to third parties. Sections 5 through 12 survive termination.

11. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Bexar County, Texas, and you consent to the personal jurisdiction of those courts.

12. Dispute resolution and arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be addressed by good-faith informal negotiation by emailing support@tradepals.net. If not resolved within 60 days, the dispute shall be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with the seat of arbitration in Bexar County, Texas. You and TradePals each waive the right to a jury trial and the right to participate in a class action. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights.

13. Apple-specific terms

If you downloaded PoolPal from Apple's App Store, you acknowledge that these Terms are between you and TradePals only, not Apple, and that Apple has no obligation to provide maintenance or support for PoolPal. Apple is a third-party beneficiary of these Terms and may enforce them against you. You also represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.

14. Changes to these Terms

We may revise these Terms from time to time. If we make material changes we will notify you in the app and/or by email and update the "Effective date" above. Continued use after changes take effect constitutes acceptance.

15. Contact

TradePals, LLC
Bexar County, Texas, USA
Email: support@tradepals.net