PoolPal Support

Need help with PoolPal? We're here to assist.

Contact

We aim to respond within one business day.

Frequently asked

How do I cancel my subscription? Subscriptions are managed through your Apple ID. On iOS, open Settings → your name → Subscriptions → PoolPal.

How do I restore a purchase on a new device? Open the app and tap Profile → Restore Purchases.

I forgot my password. Use the password reset on the sign-in screen, or email support and we'll help you recover access.

Does PoolPal replace professional water testing? No. PoolPal analyzes visual conditions only. Always confirm results with a certified test kit (such as Taylor K-2005 or FAS-DPD) and follow your local health code requirements.

Can PoolPal diagnose equipment problems? PoolPal can suggest troubleshooting steps based on photos and symptoms you describe, but it cannot replace hands-on inspection by a qualified technician. Always verify against manufacturer specs before replacing parts.

Does PoolPal help with certification exams? PoolPal includes study material for CPO, AFO, PHTA CST, and CPI prep, but it does not guarantee passing any exam or qualify you for any certification.