LiftPal Support

Need help? Contact us at support@tradepals.net.

Frequently Asked Questions

What does the free tier include?

2 photo inspections, 2 troubleshoot sessions, and 5 AI reference lookups per month. Quick-reference specs are always free with no limits.

How do I upgrade to Pro?

Pro subscriptions will be available through the Apple App Store (iOS) and directly on the web. Pro removes all usage limits and unlocks certification exam prep features.

How do I reset my password?

On the sign-in screen, enter your email and tap "Send Magic Link". You'll receive a one-time sign-in link — once signed in, you can update your password from your profile.

How accurate is the photo analysis?

The AI provides a ranked diagnosis with confidence levels and always recommends verification against manufacturer documentation and applicable codes. It's a field assistant, not a replacement for your professional judgment or a code-required inspection.

Can LiftPal replace an ASME A17.1 code book?

No. LiftPal provides quick code lookups and references for convenience, but you should always verify against the current edition of ASME A17.1 and your local AHJ amendments for code compliance decisions.

Is my data private?

Yes. Your photos and analysis data are yours. We don't share them with other users, sell them to third parties, or use them to train AI models.